UPDATE – SIBA DDS Technical Services – more support to help you develop your business!

As you will be aware, Technical Services (TS) support is provided to pubs owned by national Pub Co’s in a number of different ways, ranging from a single contractor to a large number of individual brand owners.

SIBA DDS, on behalf of member brewers, has always taken a positive approach to its responsibilities in this area, and has recently taken a further important step.

From the beginning of December 2008, SIBA DDS has begun working with Innserve, the national TS contractor, and it is expected that a full contractual relationship will be established by the beginning of March 2009. Innserve was originally created from the merger of the Carlsberg and S&N technical services functions and now also numbers M&B and JD Wetherspoon among its clients.

Where Pub Cos require individual brewers to provide technical service support to their own brands, SIBA DDS is now in a position to deliver this on your behalf.

Initially this support will be restricted to maintenance and repair, but will develop to include installation of SIBA-owned equipment, in both DDS customers and member brewers’ free trade, in existing and the “Must Buy Must Sell” arrangement operated by the industry – more details to follow!

SIBA DDS is now beginning to accept calls from pubs belonging to Pub Co’s which use DDS requesting maintenance help with SIBA brewers’ products:

· Where the brand owner is responsible, SIBA DDS will refer the call to Innserve for resolution at our cost. This currently covers Admiral Taverns and about one-third of Enterprise pubs.

· Where the Pub Co has a separate TS arrangement, with either a contractor or a single brewer, then the call will be referred back to the pubco (Punch, Orchid, remaining Enterprise pubs) for action. SIBA DDS will continue to make a contribution to the Pub Co for the cost of technical services support.

Please keep an eye on the message board on your DDS Account ‘Log ON’ and the DDS section of the SIBA website for more information as things develop.

Contact SIBA Technical Services on 01765 641950