Don Burgess, Technical Director of SIBA has worked with Gordon Jackson of Campden BRI to develop an online helpline for small brewers which will be launching on 1 Sept 2009.
The aim of the helpline is to put professional technical advice and support at the keyboard of every SIBA member. BRI will publish a helpline email address for Siba members who can then ask their questions online, the answer will come one of BRIs research departments.
If the enquiry should need further in depth investigation, then there will be a charge payable by arrangement between the brewer and BRI. It is hoped that as the service develops, a brewers “FAQ”[Frequently Asked Questions] can be developed so that the answers to some of the more common problems identified can have a ready answer available on the internet and technical articles published in the Siba journal where it is felt that it would be useful to the membership in general.
The web based contact and help system will be reviewed regularly by SIBA and BRI to ensure that the SIBA membership is receiving the best value for money and suitably targeted advice. It is hoped by Don and Gordon to be the start of greater communication between SIBA and one of the leading brewing technical centres of excellence in the UK, and from this small beginning greater benefits to SIBA members for technical development of their businesses and their beers will result.
Contacts for further information:
Don Burgess,
SIBA,
07768 296 360
gastronaut2001@yahoo.co.uk
Gordon Jackson,
Campden BRI
Coopers Hill Road
Nutfield
Surrey
RH1 4HY
United Kingdom
G.Jackson@bri-advantage.com
Tel: +44 (0) 1737 822 272 (Reception)
Tel: +44 (0) 1737 824 255 (Direct dial)
