Hallidays’ (Stockport) reception team score 100% on telephone response – two rings and you are through!
Hallidays business advisors and accountants, Stockport make many commitments to their clients when they join, one of them being – they will try to answer your call within two rings or less. In July their reception team did just that for every single call!
Coupled with this, they regularly receive over 95% on their meeting and greeting scores at Hallidays business growth events. Polite, courteous, friendly and helpful are just some of the words used to describe the team.
“It’s extremely important to everyone at Hallidays that we answer our calls as quickly as possible. Everyone is busy and we want to help them feel relaxed by dealing with their calls in an efficient and friendly way”
Mandy Sheridan, Office Manager.
At Hallidays this is one of the teams’ leading KPIs which is measured daily, along with many others including client happiness scores, the feedback for which is posted on their website.
If you would like to attend Hallidays next business growth event free of charge then please call Jane Bennett, on 0161 476 8276. The event starts at 7.45 with a light breakfast on Tuesday 24th September with ‘Extraordinary Guarantees – How to create extraordinary promises that get your customers to say Yes!’ and judge for yourself.
